{"id":8348,"date":"2026-08-04T07:58:22","date_gmt":"2026-08-04T05:58:22","guid":{"rendered":"https:\/\/weiterbildung.planzer.ch\/?post_type=event&#038;p=8348"},"modified":"2026-08-04T07:58:22","modified_gmt":"2026-08-04T05:58:22","slug":"communication-telephonique-orientee-client","status":"publish","type":"event","link":"https:\/\/weiterbildung.planzer.ch\/fr\/angebot\/communication-telephonique-orientee-client\/","title":{"rendered":"Communication t\u00e9l\u00e9phonique orient\u00e9e client"},"content":{"rendered":"<div class=\"em em-view-container\" id=\"em-view-2467951\" data-view=\"event\">\r\n\t<div class=\"em pixelbones em-item em-item-single em-event em-event-single em-event-2322 \" id=\"em-event-2467951\" data-view-id=\"2467951\">\r\n\t\t<div style=\"float:right;margin:0px 0px 15px 15px;width:50%\">\t\t\t<div class=\"em em-location-map-container\" style=\"position:relative; width:100%; height: 300px;\">\r\n\t\t\t\t<div class='em-location-map' id='em-location-map-666100442' style=\"width: 100%; height: 100%;\">\r\n\t\t\t\t\t<div class=\"em-loading-maps\">\r\n\t\t\t\t\t\t<span>Chargement de la carte\u2026<\/span>\r\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" style=\"margin: auto; background: none; display: block; shape-rendering: auto;\" width=\"200px\" height=\"200px\" viewBox=\"0 0 100 100\" preserveAspectRatio=\"xMidYMid\">\r\n\t\t\t\t\t\t\t<rect x=\"19.5\" y=\"26\" width=\"11\" height=\"48\" fill=\"#85a2b6\">\r\n\t\t\t\t\t\t\t\t<animate attributeName=\"y\" repeatCount=\"indefinite\" dur=\"1s\" calcMode=\"spline\" keyTimes=\"0;0.5;1\" values=\"2;26;26\" keySplines=\"0 0.5 0.5 1;0 0.5 0.5 1\" begin=\"-0.2s\"><\/animate>\r\n\t\t\t\t\t\t\t\t<animate attributeName=\"height\" repeatCount=\"indefinite\" dur=\"1s\" calcMode=\"spline\" keyTimes=\"0;0.5;1\" values=\"96;48;48\" keySplines=\"0 0.5 0.5 1;0 0.5 0.5 1\" begin=\"-0.2s\"><\/animate>\r\n\t\t\t\t\t\t\t<\/rect>\r\n\t\t\t\t\t\t\t<rect x=\"44.5\" y=\"26\" width=\"11\" height=\"48\" fill=\"#bbcedd\">\r\n\t\t\t\t\t\t\t\t<animate attributeName=\"y\" repeatCount=\"indefinite\" dur=\"1s\" calcMode=\"spline\" keyTimes=\"0;0.5;1\" values=\"8;26;26\" keySplines=\"0 0.5 0.5 1;0 0.5 0.5 1\" begin=\"-0.1s\"><\/animate>\r\n\t\t\t\t\t\t\t\t<animate attributeName=\"height\" repeatCount=\"indefinite\" dur=\"1s\" calcMode=\"spline\" keyTimes=\"0;0.5;1\" values=\"84;48;48\" keySplines=\"0 0.5 0.5 1;0 0.5 0.5 1\" begin=\"-0.1s\"><\/animate>\r\n\t\t\t\t\t\t\t<\/rect>\r\n\t\t\t\t\t\t\t<rect x=\"69.5\" y=\"26\" width=\"11\" height=\"48\" fill=\"#dce4eb\">\r\n\t\t\t\t\t\t\t\t<animate attributeName=\"y\" repeatCount=\"indefinite\" dur=\"1s\" calcMode=\"spline\" keyTimes=\"0;0.5;1\" values=\"8;26;26\" keySplines=\"0 0.5 0.5 1;0 0.5 0.5 1\"><\/animate>\r\n\t\t\t\t\t\t\t\t<animate attributeName=\"height\" repeatCount=\"indefinite\" dur=\"1s\" calcMode=\"spline\" keyTimes=\"0;0.5;1\" values=\"84;48;48\" keySplines=\"0 0.5 0.5 1;0 0.5 0.5 1\"><\/animate>\r\n\t\t\t\t\t\t\t<\/rect>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class='em-location-map-info' id='em-location-map-info-666100442' style=\"display:none; visibility:hidden;\">\r\n\t\t\t\t<div class=\"em-map-balloon\" style=\"font-size:12px;\">\r\n\t\t\t\t\t<div class=\"em-map-balloon-content\" ><h3>Planzer Transports SA<\/h3>\r\n<address><p>Chem. de l'Islettaz 7<br \/>Penthalaz<\/p><\/address>\r\n<a href=\"https:\/\/weiterbildung.planzer.ch\/fr\/ort\/planzer-transports-sa-2\/\">\u00c9v\u00e9nements<\/a><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class='em-location-map-coords' id='em-location-map-coords-666100442' style=\"display:none; visibility:hidden;\">\r\n\t\t\t\t<span class=\"lat\">46.614365<\/span>\r\n\t\t\t\t<span class=\"lng\">6.516352<\/span>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<p>\r\n       Formation professionnelle de base\r\n<\/p>\r\n<p>\r\n\t<strong>Quand<\/strong><br \/>\r\n\t29.10.2026<br \/><i>Temps: 8:15\u201315:45<\/i>\r\n<\/p>\r\n\r\n<p>\r\n\t<strong>Lieu:<\/strong><br \/>\r\n\t<a href=\"https:\/\/weiterbildung.planzer.ch\/fr\/ort\/planzer-transports-sa-2\/\">Planzer Transports SA<\/a><br \/>\r\nChem. de l'Islettaz 7,<br \/>\r\n1305 Penthalaz\r\n<\/p>\r\n\r\n\r\n<br style=\"clear:both\" \/>\r\n<p>La formation \u00ab Communication t\u00e9l\u00e9phonique orient\u00e9e client \u00bb fait partie int\u00e9grante de la formation professionnelle de base chez Planzer et s&rsquo;adresse aux apprentis Employ\u00e9s de Commerce, quel que soit la branche enseign\u00e9e<\/p>\n<p>L&rsquo;objectif de cette formation est de renforcer l&rsquo;assurance des participants dans leur communication t\u00e9l\u00e9phonique et de leur transmettre les outils n\u00e9cessaires pour adopter une attitude professionnelle, aimable et orient\u00e9e client.<\/p>\n<p>L\u2019accent est mis sur des exercices pratiques, l\u2019utilisation consciente du langage et de la voix, ainsi que l\u2019apprentissage d\u2019une conduite structur\u00e9e des entretiens, tant dans le cadre des contacts internes qu\u2019externes avec la client\u00e8le. La gestion des situations de communication complexes est \u00e9galement abord\u00e9e afin de donner aux apprentis l\u2019assurance n\u00e9cessaire dans leur quotidien t\u00e9l\u00e9phonique.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Organisation : <\/strong>Direction de la formation professionnelle de base<\/p>\n<p><strong>Co\u00fbts : <\/strong>les co\u00fbts sont pris en charge par le centre de formation de Penthalaz<\/p>\n\r\n\r\n<br style=\"clear:both\" \/>\r\n\r\n\r\n<h3>R\u00e9server<\/h3>\r\n<div class=\"em pixelbones em-event-booking-form em-multiple-booking-form input\" id=\"event-booking-form-2322\" data-id=\"2322\">\n\t\t\t\t\t\t<div class=\"em-login\">\n\t<div class=\"em-login-trigger\">\n\t\tAvez-vous d\u00e9j\u00e0 un compte chez nous\u00a0? <a href=\"#\">Se connecter<\/a>\t<\/div>\n\t<div class=\"em-login-content\">\n\t\t<p>Connectez-vous si vous avez d\u00e9j\u00e0 un compte chez nous.<\/p>\n\t\t<form class=\"em-form em-login-form\" action=\"https:\/\/weiterbildung.planzer.ch\/wp-login.php\" method=\"post\">\n\t\t    <p>\n\t\t\t\t<label>Identifiant<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" class=\"input\" value=\"\">\n\t\t\t<\/p>\n\t\t\t<p>\n\t\t\t\t<label>Mot de passe<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" class=\"input\" value=\"\">\n\t\t    <\/p>\n\t\t    \t\t\t<div class=\"em-login-actions\">\n\t\t\t\t<div class=\"em-login-buttons\">\n\t\t\t\t\t<button type=\"submit\" name=\"wp-submit\" class=\"button-primary em-login-submit\">Se connecter<\/button>\n\t\t\t\t\t<button type=\"button\" class=\"em-login-cancel\">Annuler<\/button>\n\t\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"\/fr\/wp-json\/wp\/v2\/events\/8348#em-event-booking-form\">\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"em-login-meta\">\n\t\t\t\t\t<label class=\"em-login-rememberme\"><input name=\"rememberme\" type=\"checkbox\" value=\"forever\"> Se souvenir de moi<\/label>\n\t\t\t\t\t<div class=\"em-login-links\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/weiterbildung.planzer.ch\/wp-signup.php\">S\u2019inscrire<\/a>\n\t\t\t\t\t\t\t<span>&nbsp;&nbsp;|&nbsp;&nbsp;<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/weiterbildung.planzer.ch\/wp-login.php?action=lostpassword\" title=\"Mot de passe oubli\u00e9\">Mot de passe oubli\u00e9\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t<\/div>\n\t<\/div>\t\t\t\t\t\t\t\t<form class=\"em-booking-form\" name='booking-form' method='post' action='#em-booking' id=\"em-booking-form-2322\" data-id=\"2322\" data-is-free=\"1\" data-spaces=\"1\">\n\t\t\t\t\t\t\t \t<input type='hidden' name='action' value='booking_add'>\n\t\t\t \t<input type='hidden' name='event_id' value='2322'>\n\t\t\t \t<input type='hidden' name='_wpnonce' value='ba1875bf22'>\n\t\t\t\t<input type=\"hidden\" name=\"booking_intent\" value=\"d5c3410791634d3db46ea96a5c2f0f54\" class=\"em-booking-intent\" id=\"em-booking-intent-2322\" data-uuid=\"d5c3410791634d3db46ea96a5c2f0f54\" data-event_id=\"2322\" data-spaces=\"1\" data-amount=\"0\" data-amount_formatted=\"CHF 0.00 \" data-amount_base=\"0\" data-taxes=\"\" data-currency=\"CHF\">\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"em-booking-form-section-tickets\" id=\"em-booking-form-section-tickets-2322\">\n\t\t\t\t\t\t\t\t\t    <h3 class=\"em-booking-section-title em-booking-form-tickets-title\">Tickets<\/h3>\n\t\t\t\t\t\t\t\t\t\t<div class=\"em-booking-form-tickets em-booking-section\">\n\t\t\t\t\t<table class=\"em-tickets\">\n\t<thead>\n\t\t<tr>\n\t\t\t\t\t\t<th class=\"em-bookings-ticket-table-type\">Type de billet<\/th>\n\t\t\t\t\t\t<th class=\"em-bookings-ticket-table-spaces\">Places<\/th>\n\t\t\t\t\t<\/tr>\n\t<\/thead>\n\t\t\t\t\t\t\t\t<tr class=\"em-ticket em-ticket-2177\" data-ticket-id=\"2177\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"em-bookings-ticket-table-type\">Standard-Ticket<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"em-bookings-ticket-table-spaces\">\n\t\t\t\t\t\t\t\t\t\t\t<select name=\"em_tickets[2177][spaces]\" class=\"em-ticket-select\" id=\"em-ticket-spaces-2177\" data-ticket-id=\"2177\" aria-label=\"S\u00e9lectionner le nombre de places\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option selected=\"selected\">1<\/option>\r\n\t\t\t\t\t\t\t\t\t<option >2<\/option>\r\n\t\t\t\t\t\t\t\t\t<option >3<\/option>\r\n\t\t\t\t\t\t\t\t\t<option >4<\/option>\r\n\t\t\t\t\t\t\t\t\t<option >5<\/option>\r\n\t\t\t\t\t\t\t\t\t<option >6<\/option>\r\n\t\t\t\t\t\t\t\t\t<option >7<\/option>\r\n\t\t\t\t\t\t\t\t\t<option >8<\/option>\r\n\t\t\t\t\t\t\t\t\t<option >9<\/option>\r\n\t\t\t\t\t\t\t\t\t<option >10<\/option>\r\n\t\t\t\t\t\t\t\t\t<option >11<\/option>\r\n\t\t\t\t\t\t\t\t\t<option >12<\/option>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/select>\r\n\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t<tbody>\r\n\t\t\t<tr>\r\n\t\t\t\t<td colspan=\"2\" class=\"em-ticket-bookings em-ticket-bookings-2177\" data-ticket-id=\"2177\" >\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"em-ticket-booking\">\r\n\t\t\t\t\t\t<h4>Participant 1<\/h4>\t\t\t\t<p class=\"input-group input-text em-input-text input-field-vorname\">\r\n\t\t\t\t\t<label for='vorname'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPr\u00e9nom  <span class=\"em-form-required\">*<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"em_tickets[2177][ticket_bookings][0][attendee][vorname]\" id=\"vorname\" class=\"input\" value=\"\"  \/>\r\n\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"input-group input-text em-input-text input-field-name\">\r\n\t\t\t\t\t<label for='name'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNom  <span class=\"em-form-required\">*<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"em_tickets[2177][ticket_bookings][0][attendee][name]\" id=\"name\" class=\"input\" value=\"\"  \/>\r\n\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"input-group input-text em-input-text input-field-personalnummer\">\r\n\t\t\t\t\t<label for='personalnummer'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNum\u00e9ro personnel  <span class=\"em-form-required\">*<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"em_tickets[2177][ticket_bookings][0][attendee][personalnummer]\" id=\"personalnummer\" class=\"input\" value=\"\"  \/>\r\n\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"input-group input-date em-input-date input-field-geburtsdatum\">\r\n\t\t\t\t\t<label for='geburtsdatum'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDate de naissance  <span class=\"em-form-required\">*<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t<span class=\"em-datepicker  em-event-dates\">\r\n\t\t\t\t\t<input type=\"hidden\" class=\"em-date-input em-date-start-end\" aria-hidden=\"true\" placeholder=\"Select date\">\r\n\t\t\t\t\t<span class=\"em-datepicker-data\">\r\n\t\t\t\t\t\t<input type=\"date\" name=\"em_tickets[2177][ticket_bookings][0][attendee][geburtsdatum][start]\" value=\"\" aria-label=\"Du \">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"input-group input-text em-input-text input-field-filialnummer\">\r\n\t\t\t\t\t<label for='filialnummer'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNum\u00e9ro de succursale  <span class=\"em-form-required\">*<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"em_tickets[2177][ticket_bookings][0][attendee][filialnummer]\" id=\"filialnummer\" class=\"input\" value=\"\"  \/>\r\n\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"input-group input-text em-input-text input-field-berufsbildner_vorname_\/_nachname\">\r\n\t\t\t\t\t<label for='berufsbildner_vorname_\/_nachname'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFormateur\/trice Pr\u00e9nom et nom  <span class=\"em-form-required\">*<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"em_tickets[2177][ticket_bookings][0][attendee][berufsbildner_vorname_\/_nachname]\" id=\"berufsbildner_vorname_\/_nachname\" class=\"input\" value=\"\"  \/>\r\n\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"em-ticket-booking em-ticket-booking-template\" style=\"display:none;\" data-ticket-id=\"2177\">\r\n\t\t\t\t\t<h4>Participant #NUM#<\/h4>\t\t\t\t<p class=\"input-group input-text em-input-text input-field-vorname\">\r\n\t\t\t\t\t<label for='vorname'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPr\u00e9nom  <span class=\"em-form-required\">*<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"em_tickets[2177][ticket_bookings][%n][attendee][vorname]\" id=\"vorname\" class=\"input\" value=\"\"  \/>\r\n\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"input-group input-text em-input-text input-field-name\">\r\n\t\t\t\t\t<label for='name'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNom  <span class=\"em-form-required\">*<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"em_tickets[2177][ticket_bookings][%n][attendee][name]\" id=\"name\" class=\"input\" value=\"\"  \/>\r\n\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"input-group input-text em-input-text input-field-personalnummer\">\r\n\t\t\t\t\t<label for='personalnummer'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNum\u00e9ro personnel  <span class=\"em-form-required\">*<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"em_tickets[2177][ticket_bookings][%n][attendee][personalnummer]\" id=\"personalnummer\" class=\"input\" value=\"\"  \/>\r\n\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"input-group input-date em-input-date input-field-geburtsdatum\">\r\n\t\t\t\t\t<label for='geburtsdatum'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDate de naissance  <span class=\"em-form-required\">*<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t<span class=\"em-datepicker  em-event-dates\">\r\n\t\t\t\t\t<input type=\"hidden\" class=\"em-date-input em-date-start-end\" aria-hidden=\"true\" placeholder=\"Select date\">\r\n\t\t\t\t\t<span class=\"em-datepicker-data\">\r\n\t\t\t\t\t\t<input type=\"date\" name=\"em_tickets[2177][ticket_bookings][%n][attendee][geburtsdatum][start]\" value=\"\" aria-label=\"Du \">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"input-group input-text em-input-text input-field-filialnummer\">\r\n\t\t\t\t\t<label for='filialnummer'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNum\u00e9ro de succursale  <span class=\"em-form-required\">*<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"em_tickets[2177][ticket_bookings][%n][attendee][filialnummer]\" id=\"filialnummer\" class=\"input\" value=\"\"  \/>\r\n\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"input-group input-text em-input-text input-field-berufsbildner_vorname_\/_nachname\">\r\n\t\t\t\t\t<label for='berufsbildner_vorname_\/_nachname'>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFormateur\/trice Pr\u00e9nom et nom  <span class=\"em-form-required\">*<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"em_tickets[2177][ticket_bookings][%n][attendee][berufsbildner_vorname_\/_nachname]\" id=\"berufsbildner_vorname_\/_nachname\" class=\"input\" value=\"\"  \/>\r\n\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/td>\r\n\t\t\t<\/tr>\r\n\t\t<\/tbody>\r\n\t\t\t\t\t<\/table>\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"em-booking-form-details\">Vous devez vous enregistrez ou connecter pour vous inscrire a une reservation.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/form>  \n\t\t\t\t<\/div>\r\n\r\n<small>En envoyant le formulaire d'inscription, j'accepte les <a href=\"https:\/\/weiterbildung.planzer.ch\/fr\/cgv\/\" target=\"_blank\">conditions g\u00e9n\u00e9rales<\/a> de Planzer Support AG. <\/small>\r\n\r\n\r\n\t<\/div>\r\n<\/div>\r\n\t","protected":false},"excerpt":{"rendered":"<p>29.10.2026, 8:15\u201315:45 Uhr &#8211; La formation \u00ab Communication t\u00e9l\u00e9phonique orient\u00e9e client \u00bb fait partie int\u00e9grante de la formation professionnelle de base chez Planzer et s&rsquo;adresse aux apprentis Employ\u00e9s de Commerce, quel que soit la branche enseign\u00e9e L&rsquo;objectif de cette formation est de renforcer l&rsquo;assurance des participants dans leur communication t\u00e9l\u00e9phonique et de leur transmettre les outils n\u00e9cessaires pour adopter [&#8230;]<\/p>\n","protected":false},"author":257,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","class_list":["post-8348","event","type-event","status-publish","hentry","event-categories-formation-professionnelle-de-base"],"_links":{"self":[{"href":"https:\/\/weiterbildung.planzer.ch\/fr\/wp-json\/wp\/v2\/events\/8348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/weiterbildung.planzer.ch\/fr\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/weiterbildung.planzer.ch\/fr\/wp-json\/wp\/v2\/types\/event"}],"author":[{"embeddable":true,"href":"https:\/\/weiterbildung.planzer.ch\/fr\/wp-json\/wp\/v2\/users\/257"}],"replies":[{"embeddable":true,"href":"https:\/\/weiterbildung.planzer.ch\/fr\/wp-json\/wp\/v2\/comments?post=8348"}],"wp:attachment":[{"href":"https:\/\/weiterbildung.planzer.ch\/fr\/wp-json\/wp\/v2\/media?parent=8348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}